FAQ

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FAQs

Shopping


How do I order?

To order your chosen garment in a standard size, simply click on the item you want and select your colour and size. If the item is in stock, add it to your basket and proceed to checkout- it’s as simple as that!

 

How long can I shop The Outlet for?

Our sales are seasonal, and our Outlet section will therefore only be accessible throughout certain periods in the year. Sale items are offered on a first come first served basis and are only available in the colours and sizes listed on that specific product.

 

Do you have a shop where I can try items on?

We sell our designs exclusively online, meaning that we don’t have a shop where you can physically try our garments on before you buy but we do offer free UK returns for standard sized garments.

 

What size should I order?

Our garments are sized in XS, S, M, and L. Please see the below size chart for how these relate to standard UK sizes.

 

  UK SIZE BUST WAIST HIPS
XS 6-8 33" 84cm 24" 61cm 34" 86.5cm
S 8-10 35" 89cm 26" 66cm 36" 91.5cm
M 10-12 37" 94cm 28" 71cm 38" 96.5cm
L 12-14 39" 99cm 30" 76cm 40" 101.5cm
XL 14-16 41" 104cm 32" 81.25cm 42" 106.5cm

 

  STANDARD LENGTHS
MINI 32" 81cm
KNEE 35" 88cm
MIDI 41.5" 105.5cm
MAXI 60" 152.5cm
INSIDE LEG 34" 86cm

 

 

Although our signature jersey fabric has an element of stretch to it, we do advise that you order your usual dress size, as all of our garments have been carefully designed to accommodate for any stretch incurred by the fabric.

PLEASE NOTE: We have recently updated our sizing guides due to customer demand. We therefore advise that you order in your normal dress size, as our garment sizes are now in line with those on the high street.

 

I’m shopping for maternity, which size should I order?

For maternity, we advise that you order your normal size if you are in your 1st trimester. For 2nd and 3rd trimesters, we suggest ordering one size up dependent upon the size of your bump.

 

What size do I order if I am in between two sizes?

If you find that your measurements fall between two of the size options, we would recommend opting for the larger size. As our signature fabrics do feature an element of stretch and drape, this would be the most flattering result.

 

Can I get my item Made to Measure?

Unfortunately, we do not offer our usual Made to Measure service on sale items. All items in the The Outlet are sold in the colours and sizes that are listed on that product, we may be able to alter a garment for you depending on the style. If you would like a style from The Outlet made to measure, this will be treated as a new, full price order subject to additional bespoke fees.

 

Payment

 

How do I pay for my order?

We accept all major credit and debit cards as well as PayPal, and all payments are processed without having to leave our website. You can pay with a credit or debit card, bank transfer or with your PayPal account. 

All orders are subject to authorisation by your card issuer.

 

When will I be charged?

Once your chosen payment method has been authorised, payment will be taken immediately and you will receive an email confirming your order. Your confirmation email will contain your order number, which you will need to keep safe in case of any returns or queries regarding your order.

If your payment method is not authorised, your order will be unsuccessful and we advise re-ordering with an alternative card or payment method.

 

What if I need to change or cancel my order?

Due to the quick turnaround of Outlet orders, we are unable to make any amendments to your order once placed.

 

What’s the status of my order?

Once you’ve placed your order you’ll receive an order confirmation email detailing your unique order number. Once your item is ready to be shipped you’ll receive a shipping confirmation email, allowing you to track your delivery.

 

I have only received part of my order, where is the rest?

During busy periods we may dispatch items from your order as and when they are ready so everything is with you as soon as possible. Don't worry, your remaining items will be on their way!

 

 

Delivery

 

When will I receive my order?

Orders placed through The Outlet will be dispatched to your chosen address the same day if ordered before 2pm Monday-Thursday, arriving the following working day. Orders placed after 2pm Friday will be delivered the following Tuesday.

 

How much does delivery cost?

The cost of our delivery service is £7.95 for orders within the UK, which includes an embossed Gorgeous Couture box and velvet flock hanger.

PLEASE NOTE: We cannot guarantee delivery dates although we do endeavour to have your order with you as soon as possible.

 

What if I am ordering from outside of the UK?

We offer worldwide international delivery to countries outside of the UK via DHL. The price of delivery will be dependant on your location and is calculated during checkout.

We generally advise 8-10 days for delivery from the time you place your order although this will vary depending on your location.

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and are charged and regulated by your government. Please check with your country’s custom office to determine what these additional costs are prior to purchase.

 

My order hasn't arrived, how can I track it? (UK)

When your order is dispatched you will receive a confirmation email from us and an email and text message from our courier, DPD Local. You will be able to track your order from any of these notifications on DPD Local's website, here. You can also find the tracking number in 'My Account' > 'Orders' > 'Details' under the relevant order. If there is a problem with your delivery and your order hasn't arrived on the date stated by the courier please contact us asap so we can do what we can to rectify this for you.

 

My order hasn't arrived, how can I track it? (International)

When your order is dispatched you will receive a confirmation email and text message from our courier, DHL. You will be able to track your order from any of these notifications on DHL's website, here.

 

 

Returns

 

How do I return an item?

Our returns process has been designed to be as easy as possible for our customers. You have 14 days from the date of receipt in which to return (for free!) any unsuitable garments for a refund, an exchange or alteration.

To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and free postage label will be generated for you, simply print these out and follow the listed instructions.

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.

 

What if I’m returning internationally?

For international returns, you have 14 days from the date of receipt in which to return any unsuitable garments for a refund, an exchange or alteration. To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and address label will be generated for you, simply print these out and follow the listed instructions.

We are unable to provide free returns for international orders so we recommend using a courier providing a tracked service to return any items to us. Our address for returns is:

Gorgeous Couture
Unit 2, Block 1

Albert Close Trading Estate
Manchester
United Kingdom

M45 8EH

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you at your expense.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.

 

Where is my refund?

Refunds will be automatically issued to the original payment card and should appear in your account within 14 working days of our receipt of your return.

 

 

Garment Care

 

How do I care for my Gorgeous Couture garments?

Standard Gorgeous Couture dresses are recommended to be dry cleaned to maintain and care for them for as long as possible. They can also be hand washed or machine washed on a 30 degree gentle cycle.

Due to the delicate nature of the fabric please do not wash with items that have embellishment, zips or anything that could potentially “catch” on the fabric. Please follow the care label for full instructions.

We also recommend being extremely careful with any jewellery – in particular bracelets that could potentially cause pulls on the jersey.

If you have purchased a Swarovski crystal embellished dress or jumpsuit please refer to the special care label for full instructions as Swarovski Crystals cannot come into contact with moisture. We are not responsible for improper care of garments embellished with Crystals from Swarovski or otherwise.

 

Faulty Goods

If your order arrives faulty or damaged please contact info@gorgeouscouture.com as soon as possible so we can offer a repair, replacement or a refund. We offer a complimentary repair service up to one year after the purchase date of any garment.

 

 

Contacting us

 

The Customer Care Team

Our experienced Customer Care team is dedicated to providing you with the best help and support possible. Available between 9am-4pm Monday- Friday, reach them by emailing your query to info@gorgeouscouture.com. Please be as detailed as possible and include your name and order number where relevant.

We aim to reply as soon as possible to all enquiries but please be aware during busy periods it could take up to 48 hours for you to receive a personal reply. In a hurry or need out of hours assistance? Check out our FAQ’s page.

 

Feeling sociable?

Like, tweet, follow and tag us on our social channels! Our social media team are also on hand to answer any questions 9am-4pm (GMT) Monday-Friday.

Facebook 
Twitter 
Instagram 
Pinterest 
Google+

 

Pressing matter?

For all press enquiries, including call ins, collaborations, and celebrity styling please email press@gorgeouscouture.com.

 

Careers

We’re always on the lookout for talented individuals who feel that they can add something special to the Gorgeous Couture team.

Email careers@gorgeouscouture.com with your CV and a covering letter detailing the your area of interest and tell us what you could bring to our team.