Delivery & Returns

Picture for manufacturer Delivery & Returns

Delivery &

Returns

Delivery


UK

To ensure that your order is with you in the quickest time possible, we send all orders via DPD Local’s next day delivery service. The cost of our delivery service is £7.95 for orders within the UK, which includes an embossed Gorgeous Couture box and velvet flock hanger.

Orders placed through The Outlet will be dispatched to your chosen address the same day if ordered before 2pm Monday-Thursday, arriving the following working day. Orders placed after 2pm Thursday will be delivered the following Monday and after 2pm Friday, the following Tuesday. Orders are delivered Monday- Friday excluding bank holidays.

 

International

We offer worldwide international delivery to countries outside of the UK via DHL. The price of delivery will be dependant on your location and is calculated during checkout.

We generally advise 8-10 days for delivery from the time you place your order although this will vary depending on your location.

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and are charged and regulated by your government. Please check with your country’s custom office to determine what these additional costs are prior to purchase.

For a full list of countries that we ship to, see below.

Country List

Afghanistan - £44

Albania - £21

Algeria - £44

American Samoa - £44

Andorra - £19

Angola - £44

Anguilla - £44

Antarctica - £44

Antigua and Barbuda - £44

Argentina - £44

Armenia - £44

Aruba - £44

Australia - £33

Austria - £18

Azerbaijan - £44

Bahamas - £44

Bahrain - £40

Bangladesh - £44

Barbados - £44

Belarus - £28

Belgium - £13

Belize - £44

Benin - £44

Bermuda - £44

Bhutan - £44

Bolivia - £44

Bosnia and Herzegowina - £28

Botswana - £44

Bouvet Island - £44

Brazil - £44

British Indian Ocean Territory - £44

Brunei Darussalam - £40

Bulgaria - £19

Burkina Faso - £44

Burundi - £44

Cambodia - £44

Cameroon - £44

Canada - £29

Cape Verde - £44

Cayman Islands - £44

Central African Republic - £44

Chad - £44

Chile - £44

China - £33

Christmas Island - £44

Cocos (Keeling) Islands - £44

Colombia - £44

Comoros - £44

Congo - £44

Cook Islands - £44

Costa Rica - £44

Cote D'Ivoire - £44

Croatia - £19

Cuba - £44

Cyprus - £25

Czech Republic - £19

Denmark - £18

Djibouti - £44

Dominica - £44

Dominican Republic - £44

Ecuador - £44

Egypt - £44

El Salvador - £44

Equatorial Guinea - £44

Eritrea - £44

Estonia - £19

Ethiopia - £44

Falkland Islands (Malvinas) - £44

Faroe Islands - £28

Fiji - £44

Finland - £18

France - £15

French Guiana - £44

French Polynesia - £44

French Southern Territories - £44

Gabon - £44

Gambia - £44

Georgia - £44

Germany - £18

Ghana - £44

Gibraltar - £21

Greece - £19

Greenland - £28

Grenada - £44

Guadeloupe - £44

Guam - £44

Guatemala - £44

Guinea - £44

Guinea-bissau - £44

Guyana - £44

Haiti - £44

Heard and Mc Donald Islands - £44

Honduras - £44

Hong Kong - £33

Hungary - £19

Iceland - £28

India - £33

Indonesia - £33

Iran (Islamic Republic of) - £44

Iraq - £44

Ireland - £13

Israel - £44

Italy - £18

Jamaica - £44

Japan - £33

Jordan - £40

Kazakhstan - £44

Kenya - £44

Kiribati - £44

Korea - £33

Korea, Democratic People's Republic of - £44

Kuwait - £40

Kyrgyzstan - £44

Lao People's Democratic Republic - £44

Latvia - £19

Lebanon - £44

Lesotho - £44

Liberia - £44

Libyan Arab Jamahiriya - £44

Liechtenstein - £21

Lithuania - £19

Luxembourg - £13

Macau - £33

Macedonia - £33

Madagascar - £44

Malawi - £44

Malaysia - £33

Maldives - £44

Mali - £44

Malta - £25

Marshall Islands - £44

Martinique - £44

Mauritania - £44

Mauritius - £44

Mayotte - £44

Mexico - £29

Micronesia - £44

Moldova - £28

Monaco - £15

Mongolia - £44

Montenegro - £28

Montserrat - £44

Morocco - £44

Mozambique - £44

Myanmar - £44

Namibia - £44

Nauru - £44

Nepal - £44

Netherlands - £13

Netherlands Antilles - £44

New Caledonia - £44

New Zealand - £40

Nicaragua - £44

Niger - £44

Nigeria - £44

Niue - £44

Norfolk Island - £44

Northern Mariana Islands - £44

Norway - £21

Oman - £40

Pakistan - £44

Palau - £44

Panama - £44

Papua New Guinea - £44

Paraguay - £44

Peru - £44

Philippines - £33

Pitcairn - £44

Poland - £19

Portugal - £18

Puerto Rico - £44

Qatar - £40

Reunion - £44

Romania - £19

Russia - £28

Rwanda - £44

Saint Kitts and Nevis - £44

Saint Lucia - £44

Saint Vincent and the Grenadines - £44

Samoa - £44

San Marino - £18

Sao Tome and Principe - £44

Saudi Arabia - £40

Senegal - £44

Serbia - £28

Seychelles - £44

Sierra Leone - £44

Singapore - £33

Slovakia (Slovak Republic) - £19

Slovenia - £19

Solomon Islands - £40

Somalia - £44

South Africa - £40

South Georgia & South Sandwich Islands - £44

Spain - £18

Sri Lanka - £44

St. Helena - £44

St. Pierre and Miquelon - £44

Sudan - £44

Suriname - £44

Svalbard and Jan Mayen Islands - £44

Swaziland - £44

Sweden - £18

Switzerland - £21

Syrian Arab Republic - £44

Taiwan - £33

Tajikistan - £44

Tanzania - £44

Thailand - £33

Togo - £44

Tokelau - £44

Tonga - £44

Trinidad and Tobago - £44

Tunisia - £44

Turkey - £28

Turkmenistan - £44

Turks and Caicos Islands - £44

Tuvalu - £44

Uganda - £44

Ukraine - £28

United Arab Emirates - £33

United Kingdom - £7.95

United States - £23

United States minor outlying islands - £44

Uruguay - £44

Uzbekistan - £44

Vanuatu - £44

Vatican City State (Holy See) - £18

Venezuela - £44

Viet Nam - £33

Virgin Islands (British) - £44

Virgin Islands (U.S.) - £44

Wallis and Futuna Islands - £44

Western Sahara - £44

Yemen - £40

Zambia - £44

Zimbabwe - £44

 

 

Returns


UK

Our returns process has been designed to be as easy as possible for our customers. You have 14 days from the date of receipt in which to return (for free!) any unsuitable garments for a refund, an exchange or alteration.

To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and free postage label will be generated for you, simply print these out and follow the listed instructions.

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.

 

International

For international returns, you have 14 days from the date of receipt in which to return any unsuitable garments for a refund, an exchange or alteration. To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and address label will be generated for you, simply print these out and follow the listed instructions.

We are unable to provide free returns for international orders so we recommend using a courier providing a tracked service to return any items to us. Our address for returns is:

Gorgeous Couture
Unit 2, Block 1

Albert Close Trading Estate
Manchester
United Kingdom

M45 8EH

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you at your expense.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.